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2. Owner or Realtor must call the billing office to schedule a final read within 5 days prior to the closing date. ( No exceptions). Call the Business Office at 508-532-5605. 3. The new owner’s name must be provided on the day the appointment is made. 4. A contact phone number must be provided. 5. There will be a fee of $ for the final reading included in the final bill amount. 6. If the appointment is missed, the next available time would be the next final read day. There will also be a charge for the missed appointment. 7. The final bills will be ready for pickup 1 hour after the last scheduled appointment. Please feel free to call our office to confirm that the bill is ready for pickup. 8. The final bills may be:
* Picked up in the office with a signature provided.
* By fax with a signed request received.
* By email with a delivery and read receipt requested. 9. The final bill amounts are due within 7 days of the date the final bill is issued. The final bills must be paid with cash or certified check to the Treasurer’s office. There is a daily annum interest rate of 14% assessed by the Treasurer’s Office for each day the bill remains unpaid.
4. What if there is a mistake on my bill? You can call the Water Office at 508-532-5605 and see if the problem can be handled by phone, or come to the DPW office on the second floor of the Memorial Building, Room 213, and the staff will gladly assist you in explaining the bill or rectifying any errors. It is usually helpful if you write down the current reading from your inside meter before you call or visit. There is also information available in the DPW office for the resident to help determine if there is a leak at the property. 5. MWRA Water Quality Report For last year's water quality report, or the monthly reports, please click on this link.
MWRA Water Quality Report 6. What can I do to detect a leak at my property? Most leaks happen in toilets and are caused by defective valves and ball cocks. These are often silent and hard to detect. The Water Division will provide dye tablets, but is not responsible for the condition of pipes and fixtures upon private premises. 7. Is there a policy to seek relief on a high bill due to a leak on my property? There is an abatement policy set by the Town Selectmen that states for major water leaks that result in a volume of water that exceeds twice the normal average for the preceding three years, a resident may submit an abatement application with necessary documentation for determination of eligibility.
If the high bill is due to filling a pool, the reasons must be because it is a brand new pool being filled for the first time, or a repair to the pool. The resident may submit an abatement application with necessary documentation for determination of eligibility.
Click the link below for an application:
Abatement Application ▼ Veterans Services Show All Answers